Mandatory units · M1-L2 Introduction to Logistics
Parts of the supply chain; Flows of materials and information; Logistics cost and its impact
CILT · Logistics and transport
Training for CILT Introductory Logistics and Transport (CILT)
The qualification gives frontline transport and storage staff the foundation they need: logistics concepts, customer service, then a specialism chosen to fit your work. The training ties each unit to what happens on the dock, in the warehouse and in the traffic office.
- Credential
- CILT
- Specialty
- Logistics and transport
- Next step
- Discuss the curriculum and study options with our team.
About the training
Connect specialist knowledge to practice.
The qualification gives frontline transport and storage staff the foundation they need: logistics concepts, customer service, then a specialism chosen to fit your work. The training ties each unit to what happens on the dock, in the warehouse and in the traffic office.
What will you learn?
- 01
Explain the role of logistics: In an organization’s work and cost.
- 02
Identify customer needs: And link them to a clear service level.
- 03
Apply your specialism’s basics: In transport, storage or purchasing.
- 04
Use the sector’s terms: In English and Arabic.
Is this training right for you?
- Are new to logistics: And want to understand the logic before learning by trial.
- Are frontline staff or a supervisor: And need shared vocabulary with managers and customers.
- Work in a warehouse or store: And want to see where your work fits in the chain.
- Work in shipping or traffic: And want a grounding in transport planning and service.
- Shipping coordinator
- Books shipments with carriers and tracks their arrival.
- Warehouse supervisor
- Organizes receiving, storage and dispatch and checks accuracy.
- Fleet traffic officer
- Assigns vehicles and drivers to daily trips.
- Logistics customer service officer
- Answers order status queries and resolves delays with the team.
Topics and applications
Your training map in detail.
Mandatory units · M2-L2 Introduction to Customer Service and Marketing
Internal and external customer needs; Setting and measuring service levels; Marketing a transport service
Choose two of six · O1 Freight Transport Services
Transport modes; Choosing a carrier
Choose two of six · O2 Passenger Transport Services
Types of passenger service; Traveller needs
Choose two of six · O3 Warehousing and Inventory
Warehouse operations; Inventory control
Choose two of six · O4 Purchasing
The purchasing cycle; Working with suppliers
Choose two of six · O5 Planning and Operation of Freight Transport
Trip planning; Running the fleet
Choose two of six · O6 Planning and Operating Passenger Transport
Timetables and routes; Running the service
Logistics foundations
How materials and information move between supplier, organization and customer, and what drives the cost of movement. A shipment arrives complete, but a day after production needed it.
Customer and service
Who the internal and external customers are, how service levels are set and measured, and marketing’s role in transport. A customer complains about a delay nobody told them about.
Your chosen specialism
Freight or passengers, warehousing or purchasing, or operations planning, depending on the two units you choose. A warehouse fills with slow movers and runs short of fast ones.
How to organize your study
- Choose your units early: Based on your current job or the area you are heading for.
- Start with Introduction to Logistics: The unit every other unit builds on.
- Move to customer service: And link it to delays and complaints at work.
- Study the first optional unit: With examples from a warehouse or fleet you know.
- Complete the second one: And compare the two on cost and service.
- Revise before the exam: Terms first, then applied situations.
Before applying for the credential
Entry requirements: Check with CILT International before registering; they are not published on the qualification page. Choosing units: Two mandatory units, plus two you choose from six to suit your work. The exam: Assessment is by a CILT examination; details are confirmed at registration.
Credential-owner reference ↗Questions about this specialty
What does CILT training focus on?
The topics cover management and business, transport operations, logistics and supply chains, procurement and warehousing, trade and sustainability, with application connecting knowledge to work.
How can I check the level fits me?
Compare your responsibilities with the topics and roles, then discuss your background and logistics and transport goals with our team.
How should I plan my study?
Set your weekly time and baseline knowledge, prioritize weaker topics and use regular application and spaced revision.
Where do I check credential requirements?
Use the credential-owner reference in this guide. Exam fees and registration are separate from training unless an approved offer explicitly states otherwise.
Training guide
Keep the details in Arabic or English.
Audience, learning outcomes, topics and study approach in one structured guide. Find study and enrolment details on the page or with our team.
Choose your pathway with a clear next step.
Use the WhatsApp button on this page to discuss study formats and available dates with Vertex. Program details and price are confirmed before enrolment.
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